Questions, a problem with your Trip Pass, or a refund? Email support@resortcue.com.
Common questions
- My pass isn't showing. Passes are saved in the browser where you paid. Open ResortCue in that same browser on that phone. If you paid and still don't see it, email us with the email on your receipt.
- The numbers look wrong. Tap a number to change it, and check it against the paper. Retake the photo flat, in good light, with the whole page showing.
- It couldn't find a cancellation section. Photograph every page of the contract, including small print and the back of pages. If it's still not found, ask the seller in writing, check your state's consumer protection office, or ask a lawyer.
Already signed and worried?
Act quickly: cancellation windows are short. Follow your contract's instructions exactly, send notice by a method you can prove (the FTC suggests certified mail with a return receipt), and keep copies. Your state attorney general's consumer protection office can help with questions.